The SaaS Sprawl Problem — and the Quiet Fix

The average company wastes $135,000 a year on software nobody uses. This simulation shows exactly how it happens — and how Customer Success is already the answer.

Most SaaS waste isn't dramatic. There's no single bad decision, no obvious villain. It accumulates quietly, a tool bought by a VP who left, an onboarding that never finished, a renewal that auto-processed while the team moved on to something else.

The fix is less obvious than the problem. It isn't buying better software or auditing spend once a year. It's Customer Success and Implementation doing what they were built to do: getting tools actually used, workflows actually built, and value actually realized.

The simulation below walks through three real company archetypes, what their stack looks like from the inside, where the money is bleeding, and what a CS-led intervention recovers.

Built by Nancy McGowan · Business Operations Consulting